Yes, all shipments are insured against theft and accidental damage during shipping until the moment you receive the package. If your box is damaged upon arrival, we recommend that you either refuse the delivery or write a note (if possible) that you are accepting a damaged box when signing for it.

Our policy has a 14-day duration. If 14 days have passed since you have received your purchase, regrettably, we cannot provide a refund or exchange. To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging with all original tags still attached.

To submit your return, please visit your account environment and choose why you want to return your goods.

Returns: For customers in the Netherlands, we offer FREE RETURNS. Unfortunately, for all customers outside of the Netherlands, free returns are not available at this time. However, you can easily download a return label in your account environment to start your return.

If you're returning an item from outside the EU, ensure that the package is clearly marked as 'RETURNED GOODS' to avoid customs charges. Delarue Collections is NOT responsible for any customs charges incurred or lost packages during returns.

Follow the instructions on the care label. If the garment is machine washable, we recommend you to wash inside out at a low temperature, rinse shortly and spin at low speed. Do not dry clean or tumble dry. Iron at low heat and do not iron on a print.

if you wish to exhange an item, you will receive store credit to purchase the new item.